![]() New Jersey Department of Banking and Insurance Nebraska Department of Banking and Finance ![]() North Dakota Department of Financial Institutions North Carolina Office of the Commissioner of Banks Mississippi Department of Banking and Consumer Please contact us via our toll-free number at +1 8 or via email at to report fraud or suspected fraud in connection with the services provided by Taptap Send. Michigan Department of Insurance and Financial ServicesĬonsumers should be aware that fraud may and does occur. Maine Department of Professional and Financial Regulation Maryland Office of the Commissioner of Financial Regulationįor questions or complaints about Taptap Send, contact: For questions or complaints about Taptap Send, contact: Taptap Send holds a foreign transmittal agency license in Massachusetts. Louisiana Office of Financial Institutions Kentucky Department of Financial Institutions Kansas Office of the State Bank Commissioner ![]() Indiana Department of Financial Institutions Illinois Department of Financial Institutions Taptap Send is a licensed money transmitter regulated by the Illinois Department of Financial Institutions. Hawaii Division of Financial Institutions Georgia Department of Banking and Finance If you do not receive your refund, you may be entitled to your money back plus a penalty of up to $1,000 and attorney’s fees pursuant to Section 2102 of the California Financial Code.įor questions or complaints about Taptap Send contact:ĭistrict of Columbia Department of Insurance, Securities and Banking Banking Bureauĭelaware Office of the State Bank Commissioner If you want a refund, you must mail or deliver your written request to Taptap Send Payments Co. If your instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted, you have a right to refund of your money. does not forward the money received from you within 10 days of the date of its receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within 10 days of the date of the receipt of the funds from you unless otherwise instructed by you. You, the customer, are entitled to a refund of the money to be transmitted as a result of this agreement if Taptap Send Payments Co. contact:Īrizona Department of Financial Institutions If you are an Alaska resident with questions regarding formal complaints, please email us at or call Nine Zero Seven Four Six Five Two Five Two Oneįor questions or complaints about TapTap Send Payments Co. Submit formal complaint form with supporting documents:ĭivision of Banking & Securities PO Box 110807 Juneau, AK 99811-0807 If your issue is unresolved by TapTap Send Payments Co (+1 8), please submit formal complaints with the State of Alaska, Division of Banking & Securities. State Regulatory Agency, 80, Consumer Financial Protection Bureau, 85, 85 (TTY/TDD), For Alaska Residents Only: If you still have an unresolved complaint regarding Taptap Send’s money transmission activity, please direct your complaint to:įor questions or complaints about TapTap Send, contact: If you think there is an error, contact us within 180 days by email You can also contact us for a written explanation of your rights. You have a right to dispute errors in your transaction. *Your recipient may receive less due to fees charged by the mobile wallet provider, by a bank and/or foreign transaction taxes. ![]() You can cancel within 30 minutes of initiating the transaction, unless the funds have been paid to the designated recipient or deposited in the designated bank account, by calling Taptap Send Support at (833) 916 0670 or emailing us at Please contact Taptap Send Support if you have questions about your transaction. The actual exchange rate for the fee will be determined at the time of payout based on the published Central Bank rates. Please note that for transfers sent to Haiti, a Haitian Government fee on remittances transfers will be deducted from the amount received by the recipient. Payment will be made at the exchange rate quoted in your receipt. Funds will be available for use or collection immediately upon receipt by the Recipient, subject to any local regulatory requirements.
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